Complaints

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Complaints

At RMIT we set high standards for delivering transformational education experiences for our students and a safe and productive work environment for our staff. We understand that sometimes we may not get it right. If you need to raise an issue with us please see below.

Current RMIT staff

If you are a current RMIT staff member you will be directed to People Connect. Please choose complaint/grievance from the drop-down menu.

Current RMIT students

If you are a current or former RMIT student you can lodge a complaint via the student complaints portal on the RMIT students site.

Prospective RMIT students

Are you thinking of studying with RMIT? If you have had some contact with us, or you have received an offer but not yet enrolled and would like to raise an issue or concern?

You can lodge a complaint via the student complaints portal on the RMIT students site.

Third party

If you are a 3rd party and wish to raise a complaint regarding RMIT, please use the 3rd party portal below.

If you are a staff member, parent/guardian/sponsor of a student, or a student, and you wish to raise a concern or issue about RMIT please use the above portals (this includes any complaints regarding enrolments and student experience).

Whistleblower

Any person with a serious report of improper conduct including fraud or criminal activity involving RMIT can make a report, including an anonymous report via our external Whistleblower hotline service. Select Make a Report.

External complaints and review mechanisms

Ombudsman Victoria

The Victorian Ombudsman can review a complaint outcome to determine if you have been treated fairly.

IBAC

The Independent broad-based anti-corruption commission can receive complaints regarding serious misconduct and corruption in the public sector. 

Australian Indigenous and Torres Strait Islander students

The Ngarara Willim Centre supports Aboriginal and Torres Strait Islander peoples to reach their potential with a range of study, living and cultural services.

Other resources

aboriginal flag
torres strait flag

Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.

More information
aboriginal flag
torres strait flag

Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.

More information